6.1 We hire a particular dispatch service team to deliver most of our products.
6.1. The courier service will contact you to choose a delivery date, this maybe communicated via telephone, text or email
6.2 A number of our products are made to order and come directly from our supplier and consequently take 7-14 working days to be delivered. However in exceptional circumstances allow 21 working days
6.2.1 Our contractor will call to organise a time to deliver on some occasions, however this depends on the acumen and time the service can provide
6.2.2 Seldom will they choose a delivery date that is suitable for the courier and will inform you when it is appropriate for the item to be delivered.
6.3 LuxeCraft will endeavour to dispatch order within the time frame allocated/requested or confirmed. Furthermore we only offer approximations and not agreements. Nonetheless for causes out of company control deliveries maybe cancelled or may not be delivered and we shall reschedule
6.4 Our supplier’s couriers will only deliver to the delivery address supplied at checkout
6.4.1 To avoid deceptive dealings, if change of delivery address is requested it will be required of you to supply proof/ ID that you are registered at the billing address. A utility bill, driving licence or passport copy would be sufficient for us to change the address
6.4.1.1 It is at LuxeCraft’s judgement to alter the billing address and we have the right to refuse to alter the address
6.4.1.2 Once the product is dispatched or routed the address cannot be altered and you subject us to change the address or date you may incur a charge for redelivery
6.5 We provide a FREE delivery service to almost all Mainland UK
6.5.1 The following postcodes are however chargeable; PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, ISLE OF WIGHT
6.6 All your products when delivered will be fully insured by LuxeCraft Flooring
6.7 Ordered items you miss after confirmed date of delivery, you may sustain a charge for redelivery of item
6.7.1 If for any reason the courier service provider does not deliver your product, you cannot subject us to liability for time taken off work or other costs that may have transpired as a result.
6.8 Distribution during the festive periods and national holidays maybe subjected to extra charge at companies discretion
6.9 Multiple ordered items, may incur two or more deliveries because some items may come directly from suppliers and others supplied by our in house courier. We will work towards ensuring products are delivered on your agreed date
6.10 If access to delivery address is limited, it is your obligation to notify us and provide the required information
6.10.1 It is your responsibility to ensure that the delivery to your address is problem free
6.11 We do not take responsibility or liable for any damage to your property during transport or neglect caused by the delivery service provider.
6.11.1 We will not be accountable for any maintenance or costs in relation to all subject matters related to 6.11
6.12 We do not provide service to take away used beds or mattresses as well as removing packaging
6.13 Luxecraft.uk will exchange your delivery and contact information with its courier service provider. They will only use contact information to permit you to choose a delivery date to suite, they may contact you a day prior to delivery date. If customers wish they may opt out from our couriers using information to contact you in order to make delivery arrangements, please contact LuxeCraft Flooring or email [email protected] before/after purchase